Privacy Policy
Your privacy matters to us. This policy explains how we handle your personal information.
Last Updated: March 2025Information We Collect
At cylexoriento, we collect information to provide better business analysis services. We're transparent about what we gather and why.
Personal Information
- Name and contact details when you register or inquire about our services
- Business information including company name, industry, and role
- Email address for communication and service updates
- Phone number for consultation scheduling and support
- Payment information for service billing (processed securely through third parties)
Business Data
- Financial reports and business documents you share for analysis
- Performance metrics and operational data
- Industry benchmarks and comparative data
- Analysis preferences and custom reporting requirements
Technical Information
- Website usage patterns and page interactions
- Device information and browser specifications
- IP address and approximate geographic location
- Session data and platform performance metrics
How We Use Your Information
We use collected information solely to deliver and improve our business analysis services. Here's exactly how:
Service Delivery
Your business data helps us create accurate financial analyses and industry comparisons. We process your information to generate reports, identify trends, and provide actionable insights for your business decisions.
Communication
We use contact information to send service updates, analysis reports, and respond to your inquiries. You'll receive notifications about completed analyses and important account changes.
Data Security Measures
Protecting your business information is our priority. We implement multiple security layers to safeguard your data.
Technical Safeguards
All data transmissions use 256-bit SSL encryption. Our servers are protected by firewalls and intrusion detection systems. Database access requires multi-factor authentication.
Physical Security
Our data centers feature biometric access controls, 24/7 monitoring, and backup power systems. Only authorized personnel can access server areas.
Operational Procedures
Staff undergo regular security training. We conduct quarterly security audits and maintain incident response procedures. Access to client data is limited to necessary personnel only.
Your Privacy Rights
Under Australian privacy laws, you have specific rights regarding your personal information. We make exercising these rights straightforward.
Access Your Data
Request copies of personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or correct any inaccurate personal details in your account at any time through your dashboard.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for business records.
Data Portability
Receive your data in a commonly used format to transfer to another service provider if needed.
How to Exercise Your Rights: Contact our privacy team at help@cylexoriento.com or call +61749948600. Include your account details and specify which rights you want to exercise. We'll respond within 30 days.
Data Sharing and Third Parties
We share information only when necessary to provide our services or comply with legal requirements.
Service Providers
We work with trusted partners for payment processing, data hosting, and technical support. These providers access only the minimum data needed for their specific functions and are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Australian law, court orders, or regulatory investigations. We'll notify you of such requests unless legally prohibited.
Data Retention
We keep your information only as long as needed to provide services and comply with legal obligations.
Account Information
Retained while your account is active and for 7 years after closure for financial record requirements.
Business Analysis Data
Kept for 5 years after service completion to support ongoing business relationships and comply with Australian business record laws.
Website Usage Data
Automatically deleted after 2 years unless needed for security investigations or service improvements.
Marketing Communications
Removed immediately upon unsubscribe request or after 3 years of account inactivity.
International Data Transfers
Your data is primarily stored within Australia. When we need to transfer information overseas for technical support or backup purposes, we ensure appropriate safeguards are in place.
Safeguards for International Transfers
Any overseas transfers use standard contractual clauses approved by Australian privacy authorities. Recipients must provide equivalent privacy protection and cannot use your data for other purposes.
Cookies and Website Technologies
Our website uses cookies to improve your experience and ensure proper functionality.
Essential Cookies
Required for website operation, login sessions, and security features. These cannot be disabled without affecting site functionality.
Performance Cookies
Help us understand how visitors use our site to improve performance and user experience. These are optional and can be controlled through your browser settings.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our services or legal requirements. Significant changes will be communicated directly to active users via email.
Minor updates are posted on our website with revision dates. We recommend reviewing this policy annually to stay informed about how we protect your information.
Contact Our Privacy Team
Questions about your privacy or this policy? We're here to help.
Address: 1 Alligator Creek Rd, Townsville QLD 4816, Australia
Phone: +61749948600
Email: help@cylexoriento.com
Our privacy team responds to inquiries within 48 hours during business days.